Legal

Refund Policy

Last Updated: 02/07/2026

At AICloudAcc, we strive to ensure customer satisfaction with every purchase. Please read this Refund Policy carefully before making a purchase, as it outlines the terms under which refunds, replacements, or credits will be issued.

1. Eligibility for Refunds

Due to the nature of digital products, all sales are generally considered final once an account or product has been delivered. However, we offer refunds or replacements under the following circumstances:

• The account/product delivered does not match the description provided at the time of purchase.
• The account is non-functional, inaccessible, or invalid at the time of delivery.
• The product was not delivered within the stated delivery timeframe.
• A duplicate or erroneous charge occurred due to a technical error on our platform.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The account was suspended, banned, limited, or restricted by the third-party service provider (e.g., AWS, Google, Microsoft, OpenAI, Anthropic, Meta, TikTok) after successful delivery and verified working condition, due to actions taken by the customer.
• The customer changes their mind after purchase.
• The customer provided incorrect delivery information (e.g., wrong email address).
• The account credentials were shared, altered, or misused by the customer in violation of the third-party platform’s Terms of Service.
• The request for a refund is made after the eligibility window has expired (see Section 4).
• The customer used the account/product for any activity that violates our Terms of Service or the policies of the originating platform.

3. Replacement Policy

In cases where a delivered account is found to be non-functional or invalid, we will, at our discretion, offer:

• A replacement account of equal value, or
• Store credit, or
• A refund to the original payment method

Replacement requests must be submitted within the eligibility window with supporting evidence (e.g., screenshots, error messages).

4. Refund Request Window

All refund or replacement requests must be submitted within [ 1–12hours] of delivery. Requests made after this window will not be eligible for a refund, replacement, or credit, as we cannot guarantee the account’s status after this period.

5. How to Request a Refund

To request a refund or replacement, please contact our support team with the following information:

• Order ID / Transaction number
• Registered email address used for purchase
• Detailed description of the issue
• Supporting evidence (screenshots, error logs, etc.)

Requests can be submitted via:

• Email: support@aicloudacc.com
• Live Chat / Support Ticket:

6. Processing Time

Once a refund request is approved, refunds will be processed within [ 1–3 business days] and credited back to the original payment method. Processing times may vary depending on your payment provider or bank.

7. Chargebacks and Disputes

We encourage customers to contact our support team before initiating a chargeback or payment dispute with their bank or payment provider. Unauthorized chargebacks filed without first attempting to resolve the issue through our support channels may result in:

• Suspension or termination of the customer’s account with us
• Denial of future service
• Evidence of transaction and delivery being submitted to the payment processor to dispute the chargeback

8. Third-Party Platform Policies

Customers are responsible for reviewing and complying with the terms of service of any third-party platform associated with a purchased account (e.g., AWS, Microsoft Azure, Google Cloud, OpenAI, Anthropic, Meta, TikTok). AICloudAcc is not responsible for actions taken by these platforms, including but not limited to account suspension, termination, or restriction, once the account has been verified as delivered and functional.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@aicloudacc.com